Frequently asked questions.
Frequently asked questions.
- All
- Insurance and Payment Methods
- Lens Replacement
- Lenses and Coatings
- Return/Warranty Policy
- Rx Order Entry/PD
- Shipping and Turnaround Time
We offer the following features for our lenses:
Clear Lenses
Standard clear lenses that will automatically filter out UV400.
Blue Light Lenses
These lenses absorb blue light making them more attractive and effective than a coating. The Vision Council has published multiple reports showing the efficacy of filtering out forms of blue light for more overall protection for Blue Light from the Sun, as well as relief from Digital Eye Strain. All blue light lenses will come with our premium AR coating at no extra cost.
Light-Reactive Lenses
These lenses will darken when exposed to sunlight and go back to clear once removed from the sun. All photochromic lenses will come with our premium AR coating at no extra cost.
Polarized Lenses
Polarized sunglasses lenses are superior to tinted lenses since they have a film inside the lens that helps reduce reflected glare from surfaces such as water, snow, and roads. Polarized lenses filter glare by containing an internal film in the lenses that is oriented in a vertical pattern. The vertical orientation of the film is what blocks the horizontal light. A standard tinted lens only darkens images, and therefore does nothing for blinding glare. A polarized lens will also never fade or change colors over time like a tinted lens will from UV exposure. The experts at Eye Butler know that Polarized lenses are the best sunglass lenses available on the market which is why we don’t even offer tinted lenses on the site.
We sell the following types of lenses:
Single vision lenses are designed to help people who require correction of farsightedness (near), nearsightedness (distance), or astigmatism. These lenses have just a single prescription throughout the lens.
Bifocal lenses are used for a combined near and distance correction. The lenses have a visible line separating the distance correction at the top from the reading correction on the bottom. Bifocal lenses are available for Lens Replacement only, and we require existing Bifocal lenses to be in the frame you are sending to us, otherwise there is no way to know where to position the Bifocal segment.
Progressive lenses include distance, intermediate, and reading in one lens. These lenses are for people that need correction for all three zones and are often referred to as no-line bifocals. Progressive lenses provide a solution for driving, computer distance, and reading zones. Eye Butler’s HD progressive lenses use the most advanced lens technologies available to ensure optimal vision, and a smooth, crisp transition from distance to near.
We offer the following non-glare coatings:
Standard AR Coating
This reflection free coating also has a scratch resistance coating and is included in the base cost. An Anti-reflective coating (AR coating) reduces glare by absorbing and redirecting reflected light. This allows more non-reflected light to pass through, leading to fewer visual disturbances. An AR Coating is not only more cosmetically appealing by looking like there are no lenses in your frame, but they can also aid in night driving by helping with glare from oncoming headlights.
Premium AR Coating
This reflection free coating is hydrophobic (repels water), oleophobic (repels oil, smudges, fingerprints) and has a higher level of scratch resistance. Our Premium AR coating will possess all the same glare filtering elements as our Standard AR coating, but with a higher degree of hydrophobic and oleophobic properties, the lenses will be easier to clean, and require less cleaning, and be more durable overall.
You can learn more about the types of lenses and coating options that Eye Butler offers by visiting our Lenses page from the Home Screen: Lenses Page
If you choose to enter in your Rx on the ordering pages, the system will make some lens recommendations based on the power of your lenses. We offer the following materials of lenses:
1.60 High-Index Lenses
We use an impact resistant version of 1.60 that is 25% thinner and lighter than standard plastic lenses. Our 1.60 High-Index lenses have 25% higher optical clarity than standard Polycarbonate lenses, and this is our default material that is included in the base price of all clear and blue light lenses.
1.67 High-Index Lenses
These High-Index lenses are up to 35% thinner than standard plastic lenses and work well for those with Rx’s over +/-3.00.
1.74 High-Index Lenses
These Bio-based lenses are the thinnest available option that are up to 45% thinner than standard plastic lenses and work well for those with Rx’s over +/-6.00.
Polycarbonate Lenses
These lenses are 25% thinner and 30% lighter than standard plastic lenses. They are 10x more impact resistant than standard plastic lenses which make them a great choice for polarized and light reactive lenses, which is the only categories that Eye Butler uses them as an option.
The Eye Butler site will accept all major credit cards, and we also accept Apple Pay, Google Pay, PayPal, and Amazon Pay, all of which can be chosen upon checkout.
Eye Butler is unable to accept any form of Eyewear insurance. We attempt to keep our lenses only and complete pair of eyeglasses pricing competitive enough that our price could be even lower than you would pay if you were to use your vision insurance. Eye Butler doesn’t charge additional fees for premium add ons such as standard lightweight lenses and Anti-Reflective coatings that most insurance companies do not automatically cover. You should be able to use FSA dollars or an FSA credit card for payment if you are buying Prescription lenses on the Eye Butler site.
All our Lenses will include a one-time replacement in 1 year from receipt for scratches due to normal wear and tear. All Eye Butler Frames will also include a 1-time replacement due to normal wear and tear in 1 year from receipt. A $25 remake fee will apply to replace one item, either one or both lenses, or just the frame. This fee will include the cost to ship the old pair to Eye Butler, and the new pair back to you. In the event both the lenses and frame need to be replaced, a $40 remake fee will be required to send the glasses back to us, so we can ship you out a new pair. To make any warranty claim please contact customer service by emailing support@eyebutler.com.
Eye Butler will allow you to return your complete pair of eyewear purchased on our site for a refund within 30 days of receipt of the glasses. The only charge that will not be refunded is a restocking/processing fee of $25, and this is mainly to cover our shipping and production costs. For anyone needing to return your glasses please contact customer service by emailing support@eyebutler.com.
Eye Butler will process a valid Doctor’s Prescription change at a reduced fee, in the event a customer’s Rx needed to be changed after receiving their glasses within 60 days of receipt. The $25 Dr’s Change Fee will cover our shipping and production charges, and we can only offer this to customers whose prescription was first written and then changed by a doctor within that 60-day time frame of the initial order. Any Rx that was written 60 days prior to the glasses being ordering on our site will be reviewed on a case-by-case basis to determine if any discount will be applied to the new pair. No discount will be applied if the original Rx provided is found to have been expired at the time of order, as we will not fill any pair of glasses with a known expired Rx. (Coverage for a Doctor’s change is only valid when the customer has uploaded or emailed both prescriptions.)
First, Your pupillary distance (P.D.) is the horizontal distance between your pupils, in millimeters. The Eye Butler expert who crafts your lenses needs this information in order to position the optical center of your glasses correctly. You may or may not have the PD values written on your Rx, as some offices might take this, but most will not. Note that your doctor is obligated by law to provide you with a copy of your Prescription, so long as it is still valid, but they have no obligation to take your PD. If your doctor/technician did take the value(s), and enter them on your Rx, they should be listed after the ADD section, or below all the Rx information. You may or may not have 2 numbers. For most Single Vision lenses, a single, combined value from one eye to the other is sufficient. For progressive lenses, a monocular PD, which is a separate value for each eye, is required. Eye Butler utilizes two ways to measure your PD, in the event your doctor doesn’t or will not provide the values. The first, is to click on the Take Your PD 
button on our site, which is located on the Rx entry page. Click on the Red button and a pop up will open to walk you through how to take your PD (see image below):
Watch the video associated witht the PD measurement tool, as it will walk you through the exact steps of how to take your pd.
We also recommend an interactive PD measurement app that you can download and utilize on the Apple app store at:
https://apps.apple.com/us/app/pd-easy-pupillary-distance/id1560353383
This application will allow you to take a monocular PD, which is useful for Progressive lenses, but the app requires newer IOS devices.
There are two ways to submit a copy of your Prescription, and this can be a captured image, or a scanned copy. The key is that the values on the Rx are completely legible for the Eye Butler team to review. You can either click on the Upload the Rx from a file button, as below:
Or you can email a copy of the Prescription to support@eyebutler.com, please make sure to include your full name and the date of your order.
First, make sure that your Prescription is not expired. The expiration date for a prescription will vary by your Eyecare Pracititioner (Optometrist or Ophthalmologist), and it can vary by the state the Rx was written in, but generally the maximum length is for 2 years.
Second, Choose your selection on the site on how you will provide your Rx:
If you are going to manually Enter the Rx from your Prescription, please take your time and make sure you enter the values exactly how they are written. Eye Butler is not responsible for any mistakes made during the Rx entry process. *We highly recommend that you upload a copy of your Rx to our site or send it to us via email (support@eyebutler.com).
If you choose to enter the Rx yourself, it is best to start with the Right Eye, which is always listed on top, or first on your Prescription. Choose the appropriate value, making sure to choose the correct + or – that is listed before the numbers. The drop-down menu will default to 0.00, and you can move up or down in the choices based on the values for your Rx. Note it is possible to have 0.00 for the first Sphere power.
Next, choose the appropriate Cylinder power, sometimes abbreviated Cyl on your Rx. Note that the Cylinder power can be 0.00, or sometimes listed as the words “Sph” or “Sphere”, in which case the value will be 0.00. If you do have a cylinder value that is not 0.00, the Axis drop-down menu will appear after you choose the cylinder power, and you must enter in that value that is listed after the Cylinder power on your Rx. The Axis must be between 001 through 180 and may or may not contain 3 digits on your Prescription, but note that 008 is the same as 8, or 098 is the same as 98.
If you are purchasing/needing Progressives or Bifocal (lens replacement only) lenses, you will need to enter in the Add Power specified on the Rx, and this value will always begin with a +, and be between +0.50 through +3.50, in steps of 0.25.
If any of these necessary values are not entered it will cause a delay in the production of your glasses, and for some items the site will not let you move forward without entering in the needed information.
If you have any additional values such as Prism listed on your Rx, please see the FAQ page titled How do I read my Glasses Prescription, to learn more about this type of Prescription. Please contact customer support at Support@eyebutler.com if you have any questions related to Rx entry.
After visiting the Lens Replacement page, you will choose if you need “Clear” or “Sunglass” lenses for your own frame. Once you choose this option, we ask that you select the type of frame you have, based on the frame images and descriptions on the page. Once you choose the type of frame, please then tell us as much as possible about your frame. Most frames have 3 measurements on the inside temple (arm), and they are generally listed like the following example:
In the above example, the Frame name is Evan, the Color is Black, the Eye Size is 52, the Bridge size is 20, and the temple length is 140. If you can provide any and all information that is still listed on the inside or even outside of your frame that will allow us to research the frame model even before we receive it from you. Once you enter in all the frame details you can, you will move through the order process just like you were purchasing one of our frames, so for questions on how to enter your Rx or find your PD, please visit those FAQ pages. Upon checkout, choose the method of shipping that you would like for the completed glasses to be sent to you, and after the order is placed, we will email you a prepaid shipping label, so that you can send us your frame. We will provide further shipping instructions in the email with the label, but we highly recommend that you ship the glasses in a hard case, or small box to protect the frames. Please note that Eye Butler is not responsible for any damage incurred to your frame during the shipping or fabrication process. We are not able to put Rx lenses into any frame that is not designed to accept prescription lenses, and if we find that your frame is non-Rxable, or is not in good enough condition upon receipt, we will contact you as soon as possible. The full processing time to put new lenses in your frame can take an additional week or so to account for the time it will take for us to receive your frame.
Depending on the stock status of the frame and lenses needed, most glasses will be fabricated and completed within one week of ordering. So, depending on the shipping time required, most glasses should be completed and delivered within 1-2 weeks from the ordering date.
You should receive tracking information once your glasses ship from our lab via email, and based on the carrier you should be able to track the shipment in real time to learn when they should be delivered.
Standard shipping is free and can take 3-5 business days depending on your proximity to our office/lab in Florida. Expedited shipping options, and their ETA and costs will be available upon checkout, and these are real time and based on location.
How to Read an Eyeglass Prescription
*Information taken from “How to Read an Eyeglass Prescription” by Dr. Kara Hartl, M.D., FACS, Board Certified Ophthalmologist. You can view the entire article at the following link:
