Eye Butler will allow you to return your complete pair of eyewear purchased on our site for a refund within 30 days of receipt of the glasses. The only charge that will not be refunded is a restocking/processing fee of $25, and this is mainly to cover our shipping and production costs. For anyone needing to return your glasses please contact customer service by emailing support@eyebutler.com.
Eye Butler will process a valid Doctor’s Prescription change at a reduced fee, in the event a customer’s Rx needed to be changed after receiving their glasses within 60 days of receipt. The $25 Dr’s Change Fee will cover our shipping and production charges, and we can only offer this to customers whose prescription was first written and then changed by a doctor within that 60-day time frame of the initial order. Any Rx that was written 60 days prior to the glasses being ordering on our site will be reviewed on a case-by-case basis to determine if any discount will be applied to the new pair. No discount will be applied if the original Rx provided is found to have been expired at the time of order, as we will not fill any pair of glasses with a known expired Rx. (Coverage for a Doctor’s change is only valid when the customer has uploaded or emailed both prescriptions.)
